This release strengthens the Hansen CIS foundation with new APIs for real-time data integration and includes powerful new tools for reporting, communication, and user productivity. Together, these updates help utilities work smarter, ensure data accuracy, and stay ahead in a rapidly evolving digital landscape.

Here’s a look at what’s new and how it’s designed to move your operations forward.

SMARTER INTEGRATIONS, STREAMLINED WORKFLOWS, AND ENHANCED USABILITY

API-Driven Data for Smarter Integrations

The Hansen CIS framework now supports APIs as data sources for screens, delivering real-time access to dynamic datasets from external systems. Instead of relying solely on static database tables or views, users can now pull live data from web services, enabling faster access to up-to-date information, supporting complex data structures (including nested JSON), and ensuring seamless integration with third-party platforms.

Streamlined Collections with OIS Integration

The new OIS Collection Agency Process simplifies overdue account management by integrating exclusively with Online Information Services (OIS). This enhancement provides cleaner data handling, reduces cross-process errors, and introduces a new CSV-based output for greater visibility into payments and adjustments.

Enhanced Visibility with the Bill Print Audit Report

Gain deeper insight into billing performance with the Bill Print Audit Report, which summarizes billing activity across cycles and reporting periods. This report offers valuable analytics on bill volume, account counts, charge metrics, prior-year comparisons, and balance due trends ideal for auditing and performance benchmarking.

Automated Re-Check for Pay by Check

The new Auto Re-Check rule for Pay by Check automates reinstating payment eligibility after a defined period following insufficient funds. This enhancement saves manual work while helping utilities maintain customer trust and operational efficiency.

NEW FEATURES AND PRODUCTIVITY TOOLS

Quick Notes: Faster, Consistent Communication

Introducing Quick Notes, a new feature that allows users to insert predefined, reusable notes into service orders and account notes -improving consistency and reducing typing time. Administrators can configure Quick Notes by business area and type, ensuring teams always have the right messaging at their fingertips.

New Hansen Learning Courses

• Communication Generation Module Curriculum: A six-course series designed to help users master creating and managing standardized customer communications across multiple channels with a digital badge awarded upon completion.
• User Security Course: A focused learning path on managing access, enforcing data protection, and configuring secure workflows in Hansen CIS.

Copy Job Parameter User Defaults

Simplify team setup with the new Copy Job Parameter User Defaults feature. Easily copy saved parameter rules from one user to others, ensuring consistent process execution and saving valuable administrative time.

Meter Set Correction

Correct meter-service mismatches quickly and confidently with the new Meter Set Correction (CCUMSET) screen. This enhancement allows users to swap meters across accounts, update service history, and ensure financial and data integrity, all with automated verifications and downstream process updates.

Deep Links for Seamless Workflows

The new Deep Link functionality allows third-party systems to launch Hansen CIS screens directly, pre-populating them with queried data. For example, utilities can integrate caller ID from a phone system to automatically open the CSR Dashboard with the correct account, improving speed and customer responsiveness.

New External Messages Screen

The External Messages (COAEMSG) screen provides a centralized way to configure and customize customer messages in the Hansen Self Service Portal (HSSP) and Hansen Integration Framework (HIF). Dynamic parameters enable more personalized and context-aware communication across digital channels.

WHAT’S NEXT

You can also explore more details on the What’s New page in the Hansen CIS Connect Community. At Hansen, our mission is clear: to equip utilities with the tools they need to thrive in a digital and AI-powered future. Thanks for being on this journey with us.

The post Smarter Systems, Stronger Performance: Hansen CIS Q3 2025 Release Empowers Utility Efficiency appeared first on Hansen Technologies.

This release introduces new self-service capabilities, enhanced integration options, and modernized reporting tools, all designed to help utilities streamline operations, reduce manual processes, and improve responsiveness. With these updates, Hansen CIS remains at the forefront of helping utilities meet the evolving demands of digital-first customers and ensure smooth, efficient operations.

Here’s what’s new—and how it can help you better serve your customers while enhancing operational efficiency.

SELF-SERVICE REGISTRATION: LET CUSTOMERS START SERVICE ANYTIME, ANYWHERE

The Hansen Self-Service Portal (HSSP) now allows new customers to request service and activate accounts online through New Service Registration.

Instead of calling or visiting a service center, new movers complete a configurable form, verify their email via a confirmation code, and initiate account creation from any device. The submitted information flows directly into Hansen CIS and pre-populates a Move-In Wizard for staff to review before finalizing.

Once the service is activated, the customer is automatically given full access to their account via HSSP. This enhancement not only improves customer experience—it also reduces manual handling and call volume.

LOCATOR API SEARCH FOR EXTERNAL SYSTEMS

A new version of the Locator API has been released as part of the Hansen Integration Framework (HIF), allowing external systems to search for customer accounts using nearly any field from the Locator tab—not just an exact account number.
This enhancement enables more seamless integrations between Hansen CIS and third-party tools, increasing operational efficiency and customer responsiveness.

MODERNIZED REPORTING: JASPERSOFT CREDIT BALANCE REFUND REPORT

The Credit Balance Refund report has been migrated to JasperSoft Studio, aligning with the latest reporting standards. Available under Financial > Credit Balance, this updated report improves maintainability, usability, and visual clarity for finance teams.

HBI Date Filtering for Maps: More Control, Better Insights
Hansen Business Intelligence (HBI) dashboards with map-based components (like ArcGIS) now support true date fields for filtering.

Users can now define filters based on fields like Appointment Date, Need Date, and Created Date, making it easier to focus on relevant service orders or appointments.

You can also explore more details on the What’s New page in the Hansen CIS Connect Community. At Hansen, our mission is clear: to equip utilities with the tools they need to thrive in a digital and AI-powered future. Thanks for being on this journey with us.

The post Progress in Motion: Hansen CIS Q2 2025 Release Empowers Utilities with Smarter Self-Service and Streamlined Operations appeared first on Hansen Technologies.

REBATE PROGRAMS MODULE

A new module has been added to Hansen CIS to support rebate campaigns offered by the utility. By implementing rebate programs with criteria configured to match business processes, the utility can effectively target its unique audience and personalize marketing strategies for optimal results. Utilizing the flexible setup of the rebates module, the company can simplify the enrollment process for its rebate programs, improving the overall customer and Hansen CIS user experience.

CSR DASHBOARD ENHANCEMENTS

To continue the effort to make all of Hansen CIS metadata-driven and easily configurable, the dashboard screen, called the CSR Dashboard, is now also completely configurable without requiring any customizations. Each tab has been updated to make use of the flexible metadata structure used by other CIS screens, allowing the user to adjust how and where each field is displayed. While the CSR Dashboard itself, and its accompanying tabs, have been ‘converted’ to provide the same ultimate functionality, this structural overhaul means you can use any columns in any table in the Hansen CIS database to build out the CSR Dashboard to suit the needs of CSR processes, or build out dashboards suited to other business needs.

HANSEN BUSINESS INTELLIGENCE COURSES ON HANSEN LEARNING

A new set of courses has been released to support utilization of Hansen Business Intelligence (HBI) features. The functional overview course provides an overview of the use of interactive dashboards, KPI tiles, graphs, and reports that provide insights into business data trends and anomalies through HBI. Participants will learn how to navigate and utilize various pre-built decision-support components, including the Executive and Billing Ops Dashboards, to analyze data effectively and make informed business decisions. The course also explores the configuration options available for dashboards and the integration of data from Hansen CIS.

HANSEN VIRTUAL AI AGENT

The recently-released Hansen AI Virtual Agent has been directly integrated with the Hansen Self Service Portal (HSSP). Customers can now click to call or chat with a personalized AI Virtual Agent, any time of day, whenever they are online. The AI Virtual Agent uses the same Hansen Integration Framework (HIF) APIs that the self service portal does to “talk” directly to Hansen CIS.

The Hansen AI Virtual Agent offers unique features tailored to utility customer service interactions. It operates 24/7, providing assistance through web chats and calls, following your defined business practices and conversing with customers naturally. The Virtual AI Agent doesn’t just answer questions and repackage information found online, before turning customers who need help over to a human, but any action that can be performed via the Hansen Integration Framework (HIF) in Hansen CIS can also be performed by your agent. The same way that your rules and settings allow your customers to view and update information in the Hansen Self Service Portal (HSSP), your agent can update contact information, make a payment, or add a service order, without employee intervention. The integration touchpoints for this product will continue to be built out for Hansen CIS in the coming months and years.

These improvements and the many other enhancements included in our latest release ensure that Hansen CIS is well-positioned for the era of digitization and AI. They constitute a progression in our vision to constantly improve your CIS experience on every level. At Hansen, we are committed to bringing the best changes right to you – and that is something that you can always count on.

The post Versatility in action: How Hansen CIS is positioning North American utilities for success in the age of digitalization and AI appeared first on Hansen Technologies.